ONEUP COMPONENTS

CLIP PEDAL RUNNING CHANGE + PRODUCT IMPROVEMENT

February 26, 2025

At OneUp, we are committed to providing the best possible products and customer service for our riders. As part of this, we are issuing a product improvement and running change notice for our recently introduced Clip Pedals.

We have received information from our customers that in rare and specific conditions, certain riders may experience difficulty unclipping from the pedal. Whether a rider experiences this issue depends on a combination of several variables, including the type of shoe, the brand of cleat, cleat position and technique. Many riders will never experience this issue. Nevertheless, we have developed an improvement to eliminate the potential for this issue and ensure the best possible performance.

The improvement involves swapping out the rear binding plates on each side of the pedal body, just in front of the binding mechanism. The updated rear binding plates improve the smoothness of unclipping regardless of the shoe, the brand of cleat, cleat position, or technique. Installation of the new plates is a quick and easy process.

Accordingly, we are offering all customers the opportunity to receive a kit to install the improved binding plates or to return their Clip Pedals to OneUp for installation of the improved binding plates by OneUp, at their option.

For next steps, we are asking anyone that’s experienced unusual difficulty unclipping from their OneUp Clip Pedals to stop using them and take advantage of the opportunity to improve their pedals. Riders who would like to update their pedals should contact our customer service team and arrange their preferred solution. Customers who elect to handle the upgrade themselves will receive a kit with improved binding plates, tools, and step-by-step instructions. Alternatively, customers can send their Clip Pedals to OneUp for installation of the improved binding plates by OneUp, following which the updated pedals will be returned to the customer. Either way OneUp will cover all associated shipping costs. We expect to have improvement kits available in approximately 6 – 8 weeks from the date of this communication.

Our goal is to ensure that every OneUp product delivers the best performance and reliability. If any customer has any questions or needs assistance with the return process, please reach out to us at support@oneupcomponents.com. We appreciate the patience and understanding of our customers and retail partners as we work through this matter.